Privacy Policy

1. Who We Are

Merger Communications Limited provides internet connectivity, hotspot, broadband, fibre, wireless networking and related communications services under the Merger Hi-Speed Internet brand.

For privacy enquiries or requests, you may contact us at support@merger.ng or call 08022620000 .

2. Information We May Collect

Depending on the service you use, we may collect information such as:

• Your name, email address, telephone number and contact details.
• Account, customer and service information.
• Installation, service location and address information.
• Billing, invoice, transaction and payment reference information.
• Hotspot voucher, subscription and service-usage information.
• Device, network, IP address, login, security and technical information reasonably required to operate and secure our services.
• Communications you send to our support or customer-service channels.
• Information connected with an account deletion, privacy or security request.

3. Why We Process Personal Information

We process personal information where reasonably necessary to provide and manage our services, administer customer accounts, process payments, provide customer support, protect our networks, prevent fraud or misuse, meet contractual obligations and comply with applicable legal or regulatory requirements.

Where applicable, processing may be based on consent, performance of a contract, compliance with a legal obligation, protection of legitimate interests or another lawful basis recognised by applicable Nigerian data protection law.

4. Payments

Payments may be processed through third-party payment service providers. Merger may receive transaction references, payment status and other information necessary to reconcile your payment.

We do not require customers to provide payment-card passwords, PINs or similar banking authentication credentials directly to Merger through our customer portal.

5. Communications

We may use your contact details to send service, account, payment, security, password-reset, voucher or other operational communications associated with services you request or use.

6. Network and Security Information

We may process technical logs and network information to authenticate users, manage subscriptions, monitor service quality, detect abuse, investigate security events, troubleshoot faults and protect our systems and customers.

7. Sharing of Information

We may disclose personal information to trusted service providers where reasonably necessary to operate our business, such as payment processors, hosting providers, communications providers, network infrastructure providers and professional advisers.

We may also disclose information where required by law, a lawful regulatory request, court order or where reasonably necessary to protect our rights, customers, systems or the public.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service administration, accounting, fraud prevention, security, dispute resolution and applicable legal or regulatory obligations.

Some information may therefore need to be retained even after a customer stops using a service or requests account deletion. Information that is no longer required may be deleted, de-identified or anonymised where appropriate.

9. Account Deletion

Customers may request deletion of their customer account through the available account-management process or by contacting us.

An account deletion request does not necessarily mean that every record can be immediately erased. We may retain limited information relating to invoices, payments, security events, fraud prevention, regulatory obligations, disputes or other records where retention is lawfully required or reasonably necessary.

10. Your Privacy Rights

Subject to applicable law and any lawful exceptions, you may have rights concerning your personal information, including the right to request access, correction, deletion, restriction, objection or other appropriate action regarding your personal data.

We may need to verify your identity before acting on a privacy request in order to protect your account and personal information.

11. Information Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

No internet or electronic storage system can be guaranteed to be completely secure, and customers should also protect their passwords, devices and account credentials.

12. Cookies and Sessions

Our websites and portals may use cookies and similar session technologies that are necessary for login, security, preferences and proper operation of the service.

13. Children's Information

Our customer accounts and commercial services are intended to be used in accordance with applicable contractual and legal requirements. Where services involve a child or minor, appropriate consent or authorisation may be required in accordance with applicable law.

14. Nigerian Data Protection Law

We aim to process personal information in accordance with applicable Nigerian data protection and privacy requirements, including the Nigeria Data Protection Act 2023 where applicable.

15. Changes to This Policy

We may update this Privacy Policy when our services, systems, business practices or legal obligations change. The current version will be published on this page.

16. Contact Us

For questions, privacy requests or concerns about how your personal information is handled, contact:

Merger Communications Limited
Email: support@merger.ng
Phone: 08022620000
Website: merger.ng